Frequently Asked Questions
NPCA has worked to create a user-friendly action center where park-supporters can take action to protect our national parks. We thank you for your support and hope you find these services useful. In the event that you do experience a problem with our action center, please read through the list of questions below to see if one of them may apply to you. For any other questions or comments, please feel free to email us at firstname.lastname@example.org.
Q: My contact information has changed. How do I update my profile?
A: To update your contact information or e-mail address, visit your Personal Action Center, enter your email address and password, and update the profile provided to you. Click on "save" when you've finished, and your new information will be saved.
Q: How do I change my password?
A: To change your password, simply choose the Personal Action Center link, and supply your user name. If you do not remember your user name, enter your e-mail in the "Email me my User Name" field.
Q: When I try to take action, I am told my address is invalid - What should I do?
A: In order to send a letter to Congress or any other entity, your full name and street address must be provided. If you receive this message, it means your email address is likely already in our system, but your street address is incomplete. To fix the problem, update your profile by typing in your email address and password. If you have forgotten your password, follow the instructions provided above to have it emailed to you.
Q: Why is the address I'm sending to not provided at the top of the letter?
A: There are situations, such as contacting Congress, where your letter is addressed to more than one recipient. Below the letter, you have the option to email, fax, or print the letter for each recipient listed (for example, each of your Senators and your Representative). If you choose to email or fax your letter, the recipient's address will be automatically filled in along with your own. However, if you choose to print your letter, an email will be sent to you with your letter(s) attached. These printed letters will provide full contact information to you.
Q: I didn't choose to print my letter, but was sent a copy to print anyway. What happened?
A: This may happen if you selected fax as your delivery option but we have reached our limit on the number of we can send. NPCA pays fax costs on your behalf. As a non-profit entity, we sometimes choose to limit the number of faxes sent for a particular alert. Once this limit is reached, faxing is no longer an option on the alert. If no email address is available for a recipient, the only remaining option is to print the letter.
Q: How can I add my own comments to personalize the letter(s) I send?
A: It is very important to add your own thoughts to the letters we provide for you. Many elected and government officials add more weight to personalized letters, and some government agencies have even begun to discount letters that have not been personalized. To add your thoughts to an NPCA letter, simply click inside the letter and type in your comments.
Q: I want to take action, but I don’t see the usual link to NPCA’s Take Action Center. Where should I go?
A: Some of our alerts ask you to submit comments on park plans. The National Park Service (NPS) encourages use of their online comment form—so rather than providing a link to our own website, we link you directly to the NPS site where you can comment on the issue at hand. Instead of sending a form letter that reads the same from every activist, we provide talking points for you to use and recreate as your own when submitting comments. we provide talking points so you can create your own unique letter.
We have had problems in the past with the Park Service comment pages being inaccessible. If you ever experience such difficulties, please contact us at TakeAction@npca.org.
Q: There is no sample letter with this action alert. Why not?
A: We realize it is helpful to provide a form letter for activists to submit, but in many cases the Park Service counts comments that are identical in text as only one comment. In an effort to make sure your voice is heard, we provide you with talking points that allow you to put your comments in your own words, using your own convictions and personal experiences. We know you have much to say about these issues, and we want to be sure we’re empowering you to do so!
Please contact us at email@example.com if you have any further questions.